• The refund request is made within 15 calendar days (Inclusive of public holiday and weekend) from the date you received your Projector.

• Return requests with that exceed this period in whatsoever reason will be rejected.
• Customers shall return the products at his/her own costs. Products returned shall be refunded at the price which the customer had paid (exclude Shipping cost) at the point of purchase.
  
  
• To return a product (“Product”) and receive a refund under this Guarantee you (“You”) need to be the original purchaser and

• The projector is purcahsed from our official website – Projector1.com.my
  Please note that purchase from any other store or ecommerce platform ( Shopee , Lazada, and etc) is not eligible for money back guarantee.  

• If you wish to initiate a return,  kindly contact our customer service via whatapss with the following information:
  – Name:
  – Email:
  – HP number:
  – Order Number:
  – Purchase amount: 
  – Date of purchase :
• Once we received above infromations we will provide instructions on returning the product.
• If you cannot find your order number, please contact our us before shipping your unit back, and we would be happy to serve you.
• it will take up to 15 days from we received your return for the refund to be credited back via online bank transfer. 

• Please note that Shipping or insurance cost which incurred from purchase or return are not covered under Money Back Guarantee program.

• Products and packaging must be in fresh, undamaged condition when returned. Any products that show signs of wear or are soiled in any way will be considered “unacceptable,” and you will be informed accordingly. You will be responsible for ensuring that the returned product is in good working order and that all pieces are included.

• Please repackage the item you’re returning with all of the cords, attachments, and paperwork that came with it when you first purchased it. If your unit has been used or opened, a restocking fee of 10% will apply

• we have the sole right to assess the condition of the Product before approving a refund, credit or replacement.

• We do not responsible for items lost or damaged during shipping.

• Individual products are not eligible for returns, exchanges, or refunds.

• We reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.

If you have any queries on the our Money Back Guarantee, please contact our customer service team at 016 -738 9372  or email us at support@projector1.com.my